By Margo Johnson, G2Xchange Health contributing author
Dan McQuay is a 20 year Mustang Marine Veteran with a background in large enterprise telecommunication and business systems. Dan is a graduate of Naval Post Graduate school of Information Technology Management. His business leadership is based on Marine Corps leadership traits and principles, and is driven by integrity and trust in all he does. Dan is a devoted husband, father, grandfather, and has a huge appreciation for the outdoors.
Congratulations again on the great success that The BITS Group has had to date. As a small business owner, what are some of the key things that have helped you and can help others, to be successful in this highly competitive marketplace?
It is mostly about the relationships. Relationships with other partners within the business, businesses, and with your customers. It is important to establish those relationships based on, your values, and the direction you are heading. Don’t try to force them. If it’s not going to happen, it’s not going to happen – it has to be natural. Once those relationships are established, it is about maintaining and growing those relationships over time and establishing new relationships as you grow the business and enter into new markets. The relationship side takes a lot of time and hard work.
If I had it to do over again, I would have developed a relationship early with a mid-size company, instead of trying to be so independent.
Why partner with a mid-tier rather than a large company?
Midsize companies can leverage you as much as you can leverage them. They are still growing and maturing and still have a bit of flexibility. They have recently been where you are and can still relate to the needs of the small business owner.
Big or small, it is about the relationship established with the principal person that determines how each company will contribute to the business relationship, and how each company can benefit. BITS is currently in a mentor-protégé relationship with a very large company, the primary principal that we have been working with recently moved over to a new firm – our relationship will carry forward into their new role and with the new company.