Source: Crisis communication with advent of digital and social revolution, By Freshta Mohammad & Sean Kelley, November 21, 2017
“In today’s digitally connected world, consumers are constantly bombarded with sensational headlines via a multitude of media outlets. From political scandals to corporate breaches, the 24-hour news cycle has been turned into a nanosecond news cycle. In such an overstimulated world, the need for organizations to be prepared for crisis communication and brand management is great. And when it comes to cyber breaches, the time is now.
On this episode of CyberChat, host Sean Kelley, former EPA CISO and former Veterans Affairs Department deputy CIO, explores the challenges and techniques organizations can utilize during crisis management. He’s joined by Jeff Hunt, author of “Brand Under Fire” and Tim Cox, acting director of IT strategic communications at VA’s Office of Information and Technology.” Listen to the full interview here