GAO: VA Health Care: Independent Verification and Validation of Patient Self-Scheduling Systems

“The Faster Care for Veterans Act of 2016 called for the Department of Veterans Affairs (VA) to conduct a pilot program under which veterans can use an Internet website or mobile application to schedule and confirm appointments at the department’s medical facilities.1 The act also called for the department to hire a non-governmental, not-for-profit entity with expertise in health information technology to perform independent verification and validation (IV&V) of the patient self-scheduling system used in the pilot program, and any other patient self-scheduling system used by the department…”

“The Faster Care for Veterans Act included a provision calling for us to evaluate the IV&V of VA’s patient self-scheduling systems. Our specific objective was to determine if the IV&V included an evaluation of whether the systems provided the seven minimum capabilities specified in the act and was performed consistent with practices included in the Institute of Electrical and Electronics Engineers’ (IEEE) Standard for System and Software Verification and Validation…”

“VA provided written comments on a draft of this report, which are reprinted in the enclosure. In its comments, the department concurred with our assessment that MITRE’s IV&V was performed consistent with the IEEE standards for software, system, and hardware verification and validation. The department also agreed with our determination that the IV&V had reviewed whether VAR and OPSS included the seven minimum capabilities specified in the Faster Care for Veterans Act…” Read the full report here.

GAO: VA Health Care: Independent Verification and Validation of Patient Self-Scheduling Systems – June 13, 2018. GAO.gov.

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