“Sometimes resolving a help-desk ticket is a simple process: Someone needs a new laptop or is locked out of their email account. Other times, what seems like a simple request is an idea that could reshape the way an agency does business.”
“The Health and Human Services Department is ready for the latter with its newly created position of chief product officer. Todd Simpson, former CIO for the Food and Drug Administration, is the first to take on the role at HHS and has been serving in it for almost four months…”
“… Simpson created “pipelines” for employees to get innovative ideas in front of his people. One such pipeline is through the agency’s help desk…” Read the full article here.
Source: Why Your Agency Needs a Chief Product Officer – By Aaron Boyd, June 13, 2018. Nextgov.