Rosetta Carrington Lue, VA SES Senior Contact Center Advisor and White House Presidential Exec Fellow has announced she has just been appointed Executive Director by Secretary Shulkin to lead and launch the new White House VA Hotline Contact Center.

“We did it!  I am honored to have been appointed as the Executive Director by the VA Secretary to successfully lead and launch the new 24/7 WH VA Hotline Contact Center.  The 24/7/365 operations, launched on October 15, 2017 and is a centralized live agent contact center for Veterans to call to log VA complaints, seek directory assistance or general information. I am so proud of the small, mission focused group of project implementation team members who made this Veteran-centric program come to life within 10-weeks. Amazing! Making a difference for our Veterans.” Source: LinkedIn

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