VA has issued an RFI to identify qualified contractors, who are able to meet its requirements for a managed contact center infrastructure service solution.

“The VA s contact center operations currently operate on multiple different platforms with a wide array of capabilities. The scope of this effort shall provide contact center infrastructure that will meet the collective needs of all contact center operations across the VA.”

“Providing a standardized, single contact center managed service infrastructure capability will facilitate VA contact centers ability to maximize existing business resources and create an environment for positive veteran experiences.”

Responses are due by February 5, 2018.

Read more here.



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