VA issues RFI for Veteran Signals (VSignals) formerly known as VOICE SaaS solution

Veteran Signals (VSignals) is a continuation of VOICE and is one component to creating a seamless touch-point between a Veteran, eligible dependent, and caregivers and the VA. The goal is to put in place a near real-time understanding of the current customer and employee experience, to adjust and improve service delivery and recovery at a more rapid pace.

The Contractor shall provide a commercial-off-the-shelf (COTS) tool as a Software-as-a-Service (SaaS) for survey and closed loop action management in support of the VSignals project.  The major tasks involved with the VSignals PWS include the following:

  • Customer Experience Management (CEM) solution.
  • Provide any integration services required in support of VA interfaces.
  • Provide configuration and professional/technical services in the areas of customer experience strategy, analysis, identifying customer experience drivers, and operationalizing insights in the complex VA ecosystem…

Read more here.

Related Post


Please enter your comment!
Please enter your name here