VA issues RFI for Veteran Signals (VSignals) formerly known as VOICE SaaS solution

Veteran Signals (VSignals) is a continuation of VOICE and is one component to creating a seamless touch-point between a Veteran, eligible dependent, and caregivers and the VA. The goal is to put in place a near real-time understanding of the current customer and employee experience, to adjust and improve service delivery and recovery at a more rapid pace.

The Contractor shall provide a commercial-off-the-shelf (COTS) tool as a Software-as-a-Service (SaaS) for survey and closed loop action management in support of the VSignals project.  The major tasks involved with the VSignals PWS include the following:

  • Customer Experience Management (CEM) solution.
  • Provide any integration services required in support of VA interfaces.
  • Provide configuration and professional/technical services in the areas of customer experience strategy, analysis, identifying customer experience drivers, and operationalizing insights in the complex VA ecosystem…

Read more here.

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