Case Study: How USDS used design practices used to shape policy at VA

“In this case study, we’ll share how United States Digital Service (U.S. Digital Service), the U.S. Department of Veterans Affairs (VA), Nava Public Benefit Corporation, and TISTA Science & Technology Corporation (TISTA) used design practices to influence policy changes. The result? Timely and transparent experiences for Veterans and the civil servants who process their appeals for benefits…” Read the full article here.

Source: How to use design practices to shape policy – By Xena Ni, February 19, 2019. Nava PBC.

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