VA RFI: Cisco Business Critical Enterprise Service Agreement

The VA currently has over 180,000 Cisco networking, TelePresence, server, converged virtualization, and Unified Communications (UC) devices and applications that comprise the core of our IT infrastructure. These devices and applications require effective, proactive, on-going maintenance and support. In Fiscal Year 2015, the VA established an enterprise-wide agreement to support these technologies. This effort will continue these vital services that provide Cisco brand name Smart Net Maintenance, Cisco Software Support Services (SWSS) and Business Critical Services Support for the VA Office of Information and Technology (OIT) managed Cisco equipment and applications worldwide. The draft PWS attached provides an overview of these services.

The scope of this effort includes Cisco branded reactive Smart Net maintenance and support for Cisco hardware networking devices, telephony, TelePresence, UC, and Unified Computing (servers and converged virtualization) devices and applications (including all license maintenance support for Cisco Prime and Prime Collaboration) at all VA locations.

The Contractor shall deliver proactive Cisco Technical Support and Business Critical Services at all VA locations to include tactical, strategic, and legacy support for the following systems/applications: Advanced Routing and Switching, Advanced Security, Advanced UC, Advanced Wireless Local Area Network (LAN) Support, TelePresence, telephony, and Unified Computing systems. The Contractor shall deliver Cisco optimization support for all VA OIT Information and Technology IT Operations and Services (ITOPS), Cyber Security Operations Center (CSOC), VA Central Office (VACO), Washington, District of Columbia (DC), National Cemetery Administration (NCA), Corporate Datacenter Operations, and OIT Field Program Offices…

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