VA RFI: VHIE Health Exchange & DIRECT Secure Messaging

The Veterans Health Administration (VHA) is seeking support services for the deployment and implementation of Exchange and DIRECT, programs nationwide rollout for the VHIE Health Exchange and DIRECT Secure Messaging Projects at each health data exchange community. At this time, no solicitation exists.

The Contractor shall provide support services for the deployment and implementation of Exchange and Direct, programs’ nationwide rollout for the VHIE Health Exchange and DIRECT Secure Messaging Projects at each health data exchange community. This support shall include community outreach, project coordination, analysis of shared data, analysis of project status, and reporting of Exchange and Direct issues at the 18 Veterans Integrated Service Networks (VISNs). The purpose is to demonstrate the feasibility and the value of exchanging health information between VA clinicians and private sector providers who care for the same Veterans. This includes services that lead and coordinate the deployment in a specified region of the country as the main point of contact (POC) when interfacing with stakeholders supporting VA and private sector providers interested in implementing Veteran health data exchange in the specified VHIE Health Community.

The Contractor shall coordinate and assist VAMC staff in support of Veteran Health Information Exchange. This includes providing the outreach and coordination infrastructure necessary for successful deployment and implementation of VHIE Health Exchange and DIRECT Projects, providing services as the main POC when interfacing with stakeholders supporting VA, DoD and private sector providers desiring to implement electronic health record interoperability in the specified VHIE Health Community, and coordinating and implementing services that support business and technical workflow to support eHealth Exchange activities between the VA Medical Centers, Military Treating facilities, and private health care organizations. This support includes educating Veterans about VHIE Health Information Exchange, collecting and processing Veteran Consents, promoting the clinical adoption and usage of VHIE Health, assisting with identifying potential care in the community partners, and assisting with the testing and onboarding of care in the community partners. Exchange and Direct will be implemented independently of each other, although there may be instances where each is implemented in the same community simultaneously.

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