VA: Collaboration and human-centered design are keys to new digital Disability Compensation Claim Tool

“Filling out long paper claim forms can be a tedious, frustrating experience. That’s why VA is continually looking to streamline processes for Veterans who apply for VA benefits.”

“In March of this year, VA rolled out an online Disability Compensation Claim Tool to make it more efficient and easier for Veterans to submit disability claims. In that first month alone, Veterans submitted 3,000 benefits compensation claims using this new tool.”

“The most important measure of success is how Veterans feel about this tool—and what they are saying is positive…”

“Designed based on Veteran experiences, the tool features new interactive questions to automatically populate the claims form. The form is now more transparent, which lets users review their responses before submitting the form online. Users can then track their claim’s applications and progress.”

“The tool’s ease of use is possible because of VA’s human-centered design principles that focus on the human experience—how a Veteran uses or interacts with technology—before development occurs. We consulted Veterans at key points in the development process and used their feedback to shape the tool…” Read the full post or watch the video here.

Source: Collaboration and human-centered design are keys to new digital Disability Compensation Claim Tool – June 13, 2019. VA.

Related Post


LEAVE A REPLY

Please enter your comment!
Please enter your name here