Want to learn about how Veterans Affairs —one of the largest federal agencies— stood up an Experience Office? Read the DMI Design Management Institute article about how Barbara Morton and Lee Becker led their team to transform the way the VA approaches serving our Veterans. hashtag#cx hashtag#design hashtag#civictechservice
Source: Maura Newell, White House Presidential Innovation Fellow at Veterans Experience Office – July 12, 2019. LinkedIn.
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