VA RFI: VBA Compensation Service Records Research Center Support Services

Re: Solicitation 36C10E19Q0234

The Department of Veterans Affairs (VA), Veterans Benefits Administration (VBA), Compensation Service is seeking contractor services for support of research of military records. Compensation Service requires support with the new requirements assumed from the Army by VA to research Army, Navy, Air Force, and Coast Guard records containing historical information on individual units within these branches of service, as well as some personnel records, as they relate to claimed Post-Traumatic Stress Disorder (PTSD) stressors and some Agent Orange exposures.

The objectives of this requirement are to provide technical support services necessary to assist VBA in managing the complete life cycle of Records Information Management System. Life cycle management of records includes, but is not limited to, record identification, creation, maintenance, indexing, preservation, collection, conversion, disposition, review for declassification, research, FOIA/Privacy Act (PA) review for release, and retirement/destruction.

The contractor shall provide technical, analytical, and professional support as required to satisfy the objectives stated above. This support must be provided within the core hours of 6:30 am 5:30 pm, (EST) as a minimum.

Research Activities: Records research support includes document handling and accountability, records review for information pertinent to a Veteran s claim, quality assurance, systems management, and database IT and management support. The records to be reviewed are a variety of media, including paper, electronic data, microfilm, microfiche, maps, and hand-written documents. The contractor must be required to research paper records at various locations and use a laptop computer to access records and correspond with U.S. Army Records Management and Declassification Agency (RMDA), National Archives and Records Administration (NARA), and VBA staff.

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