The VSMS at the SimLEARN National Simulation Center (NSC) is a SIMULATIONiQ Enterprise solution comprised of 1,500 pieces of equipment that includes: SIMULATIONiQ learning management system software, the SIMULATIONiQ Audio Visual(A/V) Viewer software and an array of over 130 HD cameras, audio equipment and software integrating an array of high-fidelity medical simulation training manikins. The system collects performance data across all hardware inputs, and provides a platform for recording, debriefing and educational assessment for all training activity taking place in the SimLEARN National Simulation Center.
The contractor shall provide maintenance and support services for the SIMULATIONiQ audio video and learning management system that includes software and hardware diagnostic, repair and replacement, VSMS product and system training, system health check and reports, help desk and system troubleshooting, hardware warranty support, on-site support and service, and software updates. This requirement is needed to provide maintenance and support services to the VSMS and associated efforts shall be used to support clinical training provided to medical professionals within the VHA National Simulation Center.
Task 4.1 Diagnoses, Repair or Replacement: The contractor shall provide the following software and hardware diagnostic, repair and replacement services to include:
Software: The Software Support under this agreement shall include diagnosis, repair or replacement of the SIMULATIONiQ learning management system software and A/V Viewer software currently installed.
Hardware: The Hardware Support shall include diagnosis, repair and replacement of the equipment listed in section 9.0 Exhibit A. Hardware service coverage shall include VSMS computers and servers.
Task 4.2 Advance Replacement of Equipment: The contractor shall provide the following VSMS advance equipment service to include:
Advanced replacement parts and equipment will be shipped using standard shipping via ground to the NSC to replace failed VSMS equipment…