ID.me Seeking Customer Success Manager for Public Sector

Responsibilities:

  • Develop a trusted advisor relationship with customer stakeholders and executives to drive product adoption and ensure they are leveraging the solution to achieve full business value.
  • Collaborate with other teams within ID.me to address customer requirements and customer satisfaction goals.
  • Be a strong customer advocate within ID.me and ensure closely aligned with the customer’s business case and business strategy.
  • Proactively manage each customer’s business needs and environments – actively seek opportunities to up-sell, cross-sell and generate referrals.
  • Leads cross-functional teams to build and execute business plans, developing relationships that bridge organizational boundaries and include individuals at multiple levels.

Qualifications:

  • 3+ years of experience in Customer Success, Account Management, Strategic Partnership, Business Development, or related areas
  • Excellent communication skills with demonstrated ability to influence at all levels of management through clear, informed and logical discussions/presentations.
  • Bachelor’s degree in Computer Science, Information Technology or related a plus
  • Experience working with clients in the federal government
  • Experience working in the cyber security or identity management industry is a plus

Read the full job description here.

Related Post


LEAVE A REPLY

Please enter your comment!
Please enter your name here