VA RFP: Case Management Solution Service (CMSS)

Re: Solicitation Number: 36C10E19R0007

“The purpose of this project is to acquire a comprehensive VR&E specific configurable commercial off the shelf (COTS), Software as a Solution (SaaS) Service that will allow Vocational Rehabilitation and Employment to manage cases and deploy the capability to production as a service hosted within the FedRAMP-certified cloud environment.

This will involve internal VA IT development to integrate with systems as outlined in Appendix H.  The IT tasks will be done by the VA.

This solution should provide improved business process automations while streamlining administrative and financial reporting capabilities. The solution should also alleviate multiple administrative functions assigned to the VRCs, which would allow them more time to engage with their clients.

The solution should have the ability to create a participant record utilizing existing VA systems. Record creation should provide a 360-degree view of the participant, which can be leveraged by VR&E to streamline entitlement, plan development and case management processes. The solution should also track all VR&E outreach activities against the contact record. The solution should also be capable of creating multiple records against one participant, should the need arise. Overall, the goal of this solution should be to provide a holistic view of the program participant as they plot their course from outreach to employment and finally, case closure.”

“Please note, this procurement is set-aside based on an order of priority as established in 38 U.S.C 8127. Tiered Evaluations including Large Business concerns is being used.”

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