VA CIO: Doing digital differently at VA

“They say it’s a digital world and we are just living in it. Yet it’s our choice whether we flounder or flourish. And because my duty is to serve our nation’s veterans, there is no other option than to flourish — and that’s part of the reason why I am fully dedicated to digitally transforming the Department of Veterans Affairs through the Office of Information and Technology (OIT)…”

“Our commitment to our customers drives our innovation, and we’re already seeing the results. In the past couple of years, we have taken on large projects in line with the secretary’s top priorities such as Electronic Health Record Modernization, our cloud migration initiative, implementing the MISSION Act, and the redesign of Vets.gov as VA.gov. As a veteran, I felt the negative impact of the fractured experience of the legacy Vets.gov site first hand. Using human-centered design, OIT employees created an easy-to-navigate website that puts veterans’ priorities first and anticipates their needs from their very first visit to the site.”

“We also launched the Lighthouse API Program, a groundbreaking initiative that invites businesses to partner with VA and create smart digital solutions for veterans. Thanks to the API program, filling out benefits intake applications and accessing health care on your phone are now as easy as a tap or a click of a button.” Read the full article here.

Source: Doing digital differently at VA – By James Gfrerer, September 12, 2019. FCW.

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