Pearl Interactive Network (Pearl) is a woman-owned small business and HUBZone-certified company whose core competency is multichannel contact center services and solutions that support beneficiaries, employees, and citizens in Healthcare and Government services.
Bridging the Gap
In the face of Healthcare workforce shortages and rising costs, Pearl is making a concerted effort to create jobs and bridge the gap for people with chronic conditions accessing quality care. Through the development of Pearl TeleLifeCare (TLC), complex case management, supported by innovative Healthcare technology, in an end-to-end solution can be delivered to Government agencies and commercial enterprises. This comprehensive solution expands access to quality Healthcare, manages costs, and opens doors to new job opportunities especially in the most economically challenged areas.
Through a combined patient-centered personalized care management service and innovative remote telehealth and home monitoring technology, people with chronic conditions can have their care proactively managed. Pearl TLC’s solution of delivering complex case management supported by telehealth technology mitigates unnecessary Healthcare costs due to readmissions to hospital, ER and nursing homes.
By leveraging its expertise in comprehensive contact management and telehealth solutions, Pearl is able to collaborate with national, state, and local community-based organizations to recruit, train and retain a skilled workforce to support the needs of residents managing chronic conditions.
Regardless of whether Pearl’s employees are based at a Pearl facility, on a client or partner site, or are virtual agents, the culture of caring that exudes throughout the company comes full circle, resulting in better performance, greater retention and happy, satisfied customers.
Employees at the Heart
One defining characteristic of Pearl is that their employees know they matter. The social mission that embodies the company emphasizes how they truly care about their employees, and always want to see them thrive. This culture of caring creates a personal, emotional connection among its employees. This positive work environment leads to high retention rates and is reflected in the consultative, compassionate and often complex interactions Pearl’s employees have with their customers.
Pearl is very intentional when it comes to hiring and training the best team possible for all of their contact center operations. They are a social enterprise that uses a multi-channel process, giving hiring priority to those who are most impacted by various employment barriers. This includes Veterans, disabled Veterans, military spouses, people with disabilities and people living in geographically-challenged areas.
“A large portion of our contact center workforce is located in geographically-challenged locations. Our recent HUBZone certification reinforces Pearl’s commitment to putting this underserved population to work,” said Merry Korn, CEO and President of Pearl Interactive Network. “Our HUBZone certification deepens our social mission of giving hiring priority to people with barriers to employment.”
A Personal Impact
Kat Sayre, one of Pearl’s newest employees, was recently hired as Pearl’s Proposal Manager. Prior to joining Pearl, Kat was a Boatswain Mate Second Class (Petty Officer Second Class) with the United States Coast Guard, and a spouse to an active duty soldier. Because of repeated relocation, as is common among military families, finding employment with each move has always been a challenge for Kat.
“Pearl was able to offer me a remote position that allows me to continue to support my family and grow professionally, without relocation,” said Sayre.
Korn said, “Kat has made a huge impact on our organization and clients, and we’re delighted to be able to offer this type of flexibility for our employees.”
Another one of Pearl’s defining characteristics is their reputation for high employee engagement and their proven, unprecedented ability to ramp up in as little as 90 days. This allows them to address changes in call center volumes and services without delay, which garners recognition from their clients and partners for consistently exceeding performance expectations.
About Merry Korn
Merry Korn founded Pearl Interactive Network in 2004 as a social enterprise that blends a for-profit business with a social mission that provides work opportunities to people with barriers to employment. Through her leadership, the company is slated to employ over 1,100 people by February 2020. Korn was recently named the 2019 National Association of Women Business Owners (NAWBO) Member of the Year in Columbus, Ohio, and was an Ernst & Young Entrepreneur of the Year finalist.