“Bill James, Deputy Assistant Secretary for DevOps at the Department of Veterans Affairs, discussed the use and impact of robotic process automation (RPA) technology on Nov. 20, and spoke in favor of vesting practical management of RPA applications with the line employees whose jobs the technology will impact the most.”
“Speaking at an event organized by ACT-IAC, James said that VA is undertaking RPA pilots to ease the manual workload – including data-entry tasks – of what he called “very paper-centric systems.” The goal of the pilots, he said, is to “deal with your huge boxes of paper” and to cut down on manual data-entry tasks.”
“To accomplish those goals…” Read the full article here.
Source: Vest RPA Tech Management With Line Employees, VA Official Recommends – November 22, 2019. MeriTalk.