“The Department of Veterans Affairs’ talent management chief sees new recruitment and improvements in workforce morale as crucial to delivering the best care for America’s veterans…”
“In contrast to agencies that focus on more technical concerns, the VA’s central purpose has always been to provide care for members of the U.S. armed forces who have retired from active service, Trinka said. This recognition of the immediate human impact of the agency’s work has shaped reforms to VA service lines, Trinka continued, including an emphasis on making the VA a more appealing workplace for its over 380,000 employees. Improvements in the day-to-day experience of VA civil servants has subsequently improved the quality of veterans care, with Trinka acknowledging customer satisfaction has also increased.”
“The VA jumped to the sixth highest ranked major federal agency in terms of employee satisfaction in 2018, a drastic improvement from its position at 17th the year prior. Not only has this improved the quality of VA’s services, but also it has been a boon for its hiring process as well, Trinka continued. The VA’s modernization push has required a new class of technically oriented public servants, with the agency’s improved reputation among the federal workforce contributing to these ongoing recruitment efforts…” Read the full article here.
Source: A Linking Workforce Improvements with Advances in Veterans Care – By Adam Patterson, December 12, 2019. GovernmentCIO.