TTS hones customer focus for SAMHSA opioid treatment site

“A month-old opioid addiction treatment website shows what the General Services Administration’s reformation of its Technology Transformation Service (TTS) can deliver, according to one of that organization’s new deputies.”

“TTS helped the Substance Abuse and Mental Health Services Administration (SAMHSA) develop over the last few months, relying in part on input from at-risk individuals who would actually use the online portal, according to Harry Lee, assistant commissioner of TTS client and markets group.”

“The plan for the site — which lists 13,000 state-licensed addiction, mental health and treatment providers, treatment options and other resources — was developed from the public’s perspective, not an IT perspective, Lee said in remarks at a Dec. 3 technology and management conference produced by Government Executive and NextGov. The site also allows searches based on payment options, age, languages spoken and access to medication-assisted treatment for opioid addiction…”

“The site was developed under TTS’ new client-focused structure that GSA implemented in September, Lee said. That structure split TTS into two parts, both overseen by Anil Cheriyan, TTS director and Federal Acquisition Service deputy commissioner…”

“The site shows the growing emphasis on an increased TTS’ customer-centric approach that Cheriyan promised when he came on board last December. He said he would leverage his experience in consumer banking to improve digital services for government agencies. Lee, who has been on the job at GSA for three months, also came from the tech industry, working for companies such as NCR and Teradata and most recently as managing director of Atlanta-based digital solutions consulting firm BlueSky Strategic Advisors…” Read the full article here.

Source: TTS hones customer focus for opioid treatment site – By Mark Rockwell, December 3, 2019. FCW.



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