Update: Protest of VA Medical Claims Processing task dismissed

A protest levied by EM Key Solutions related to this task with Veterans Affairs set-aside for Service Disabled Veteran Owned Small Businesses seeking Medical Claims Support Services was recently dismissed by GAO.

No details are available as to the grounds for the protest, not the dismissal, but they will be shared here as they are made available.

Protestor: EM Key Solutions, Inc.
Solicitation Number: 36C10G-19-R-0018
Agency: Department of Veterans Affairs


“This is a combined synopsis/solicitation for Medical Claims Support Services … Solicitation number 36C10G19R0018 is issued for this combined synopsis/solicitation; this solicitation is being issued as a Request for Proposal (RFP) … dated August 12, 2019.”

“… The Office of Finance, under the direction of the Deputy Assistant Secretary for Finance, the Department of Veteran s Affairs (VA s) Deputy Chief Financial Officer, is comprised of over 1,000 staff located in the Office of Financial Systems and Operations, the Office of Financial Policy, and two field sites – the Financial Services Center (VA-FSC) in Austin, Texas, and the Debt Management Center (DMC) in St. Paul, Minnesota. It maintains stewardship of Departmental resources and provides financial information, financial statements and reports on VA s appropriations and general, revolving, special, and deposit funds for cost and obligation accounting.

As a franchise fund organization within the VA Franchise Fund, the VA-FSC must sustain its operations through charges to federal customers on a fee for service basis. In order to support the VA-FSC’s customer, the Veterans Health Administration (VHA) and the Veteran Access to Care Act of 2014 (H.R. 4810; 113th Congress) requires the VA-FSC to maintain and support a claim processing capability.

The VA-FSC has a considerable vested interest in processing healthcare claims. If the VA-FSC does not maintain services for medical claim processing, it would lose its ability to support its healthcare claims processing services to VHA in accordance with Veteran Access to Care Act of 2014 (H.R. 4810; 113th Congress), which would result in serious financial harm to Veterans. Current VA-FSC customers include, but are not limited to, 18 Veteran Integrated Service Networks (VISNs) throughout the United States (US), Veterans Choice Program, Department of Health and Human Services, dialysis medical claims (Medicare), and compensation claims resulting from Veterans exposure to contaminated water at Marine Corps Base Camp Lejeune, North Carolina. Future growth for FSC product lines may include the processing of all medical claims that will not be part of the VA Community Care Network contract…” More Here.



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