“Agencies are focusing on human-centered design as the guiding principle that will ensure effective use of new health care technology across major agencies.”
“For the U.S. Digital Service, understanding policy and the associated customer service process is crucial before designing any analytic solution.”
“’One of the things [USDS] always tries to engage with our partner agencies is to make sure we understand we understand the ‘why’ around why we’re designing policy, why we’re implementing a new IT system,’ Director of Digital Services at the Department of Health and Human Services Misu Tasnim said at the Feb. 11 GovernmentCIO Media & Research Digital Health CXO Tech Forum.”
“Tasnim noted that the application of complex data analytics to federal health IT has often occurred under a technology-first process that is less effective at meeting customer needs. The solution, she added, is to instate human-centered design principles as a foundation behind new tech application…”
“In outlining the data science-supported research ongoing at the National Institutes of Health, NIH Principal Deputy Director Dr. Lawrence Tabak emphasized the need to borrow proven technologies from the private sector to append preordained structure behind these new applications.”
“While noting that ‘the NIH is the largest supporter of biomedical research in the world,’ Tabak also acknowledged that ‘biomedical research is now very much mainstream in the big-data revolution.’”
“This has necessitated the aggregation of NIH research data within expansive cloud servers, leading to ongoing partnerships with both Google and Amazon Web Services…”
“Col. Thomas Cantilina, Chief Health Informatics Officer at the Defense Health Agency, used his own experience in designing the MHS Genesis electronic health records system to underscore the need to apply customer usability applications to product design…” Read the full article here.
Source: Government Needs to Tie Advances in Data Science to Human-Centered Design – By Adam Patterson, February 12, 2020. GovernmentCIO.