Federal News Network Newscast: Former VA CIO discusses need for calm, clear decisions in times of crisis

“This week on Leaders and Legends, host Aileen Black interviews Roger Baker, former chief information officer at the Department of Veteran Affairs and current consultant and board member.”

“Interview Highlights:

  • Baker said the need for calm, clear decisions is essential in times of crisis such as what we face today. Baker recalled his favorite saying: ‘If you can’t keep your head while everyone around you loses theirs, you probably don’t know what is going on…’”
  • Segal-style management is bad. Never fly in and just drop the load,’ Baker said. Lead with empathy and recognize that it may be your responsibility to think about how the decision will impact the people who work for you…”

“Baker is a consultant for Roger Baker Consulting LLC, advising federal organizations and federal service companies on government technology issues. Previously, Roger served as the CIO at the Department of Veterans Affairs and helped define the role of the federal CIO following the passage of the Clinger-Cohen Act.” Listen to the newscast here.

Source: Former VA CIO discusses need for calm, clear decisions in times of crisis – By Aileen Black, April 10, 2020. Federal News Network.

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