“Accenture Federal Services, a subsidiary of Accenture (NYSE: ACN), has been awarded a task order to help the U.S. Department of Veterans Affairs (VA) provide cutting edge, consumer-grade Information Technology (IT) and mission service experiences, to both our nation’s Veterans and the VA employees and stakeholders responsible for providing care to Veterans.”
“The $96 million contract between Accenture Federal Services (AFS) and VA’s Service Management Office (SMO) has a five-year period of performance. Through this contract, VA will fundamentally change the way in which their employees get work done and how Veterans engage with VA for the wide range of services to which they have access.”
“AFS will work with VA to help the agency automate manual workflows and introduce applied intelligence (AI) and machine learning capabilities to allow VA’s workforce to focus on more complex tasks that serve Veterans. AFS will also collaborate with the SMO to increase visibility into the health of the IT infrastructure that supports mission-critical services, so the agency can proactively identify operational or security incidents, respond to them more quickly, and increase service availability for both Veterans and VA employees.”
“ServiceNow will be used as the primary platform to power these business process automation and service transformations at VA. All VA offices, including VA Central Office, Veterans Health Administration, Veterans Benefits Administration and National Cemetery Administration will use the ServiceNow platform to modernize the end-to-end service experience across their various stakeholder groups…” Read the full press release here.
Source: Accenture Federal Services Wins $96 Million Task Order to Help the Department of Veterans Affairs Modernize Enterprise Service Management and IT Capabilities – April 28, 2020. Accenture Federal Services.