“Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced Medallia Total Healthcare Experience, powered by Ipsos, a new solution for healthcare systems combining Medallia Experience Cloud with Ipsos’ ability to administer most Consumer Assessment of Healthcare Providers and Systems – a set of surveys that ask patients to report on their health care experiences – (CAHPS) surveys including HCAHPS. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was the first national, standardized, publicly reported survey of patients’ perspectives of hospital care. The Medallia and Ipsos combination enables providers to capture rich patient experience signals with video, audio, and text across the entire patient journey while also satisfying CMS requirements…” Read the full press release here.
Source: Medallia and Ipsos Give Healthcare Providers HCAHPS Solution and Complete Understanding of Patient Experience – July 22, 2020. Medallia.