“For the Department of Veterans Affairs, the coronavirus pandemic has been a “black swan” event, according to CIO Jim Gfrerer.”
“This has been a black swan event, right, it’s a one-in-a-century event. The notion of a black swan is…nothing in the sum total of your knowledge or your experience in your life has really prepared you to address this,” Gfrerer said in a new episode of Let’s Talk About IT. “You have to think very critically, very differently, and so we’ve all had to bring that mindset to the effort.”
“During the podcast, Gfrerer discusses the VA’s pre-pandemic state of IT continuity of operations and how that’s evolved since, how his office was able to quickly shift to enable transformation and change in this critical time, and the lessons learned from all of this…” Listen to the podcast here.
Source: Let’s Talk About IT Ep. 14 — CIO Jim Gfrerer on VA’s pandemic IT response – August 6, 2020. FedScoop.