In a recent event, Leading for Impact Series: Driving Organizational Resiliency, Scott Blackburn, Partner McKinsey & Company, Former Chief Information Officer, Department of Veterans Affairs; spoke on the current state of the Department of the Veterans Affairs and looked to the future.

About Scott Blackburn

Scott Blackburn is a Partner at McKinsey & Company focusing on the Public Sector, health care, technology, large-scale transformation, and capability building. He focuses on the Veteran space – both making McKinsey more Veteran-friendly and helping Veteran non-profits. Scott returned to McKinsey after leading transformation efforts at the Department of Veterans Affairs, the Federal Government’s 2nd largest agency, from 2014-2018 serving in a variety of roles to include Interim Deputy Secretary (COO) and Chief Information Officer. During his tenure at the VA, Veteran trust in VA improved from 47% to 70%+ as he focused on customer experience, improving access and timeliness of care and services, improving efficiency/effectiveness of operations, modernizing through technology (to include digital experience, Electronic Health Records, and technology infrastructure), improving the employee experience, and expanding strategic partnerships (with private sector, non-profits, Department of Defense, states, other Government agencies and Veteran Service Organizations).

About McKinsey & Company

McKinsey & Company is a global management consulting firm. They are the trusted advisor to the world’s leading businesses, governments, and institutions. The company works with leading organizations across the private, public and social sectors. Their scale, scope, and knowledge allow them to address problems that no one else can. They have deep functional and industry expertise as well as the breadth of geographical reach. They are passionate about taking on immense challenges that matter to their clients and, often, to the world. The company works with its clients as they do with their colleagues. They build their capabilities and leadership skills at every level and every opportunity. They do this to help build internal support, get to real issues, and reach practical recommendations. They bring out the capabilities of clients to fully participate in the process and lead the ongoing work.


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