Notice ID: 36C10X21Q0003
The Veteran Affairs Office of Information Technology Enterprise Mail Management Program (VA OIT EMM) intends to utilize contract staff to support the day to day activities of mail managers across the Veteran Affairs (Veteran Benefits Administration, National Cemetery Administration). Support staff is required to understand and guide mail room managers on the United States Parcel Service (USPS), United Parcel Services (UPS), and Federal Express (FEDEX) rules and regulations. Support staff will learn EMM processes and programs working in conjunction with Government staff and FFRRD/MITRE. MITRE will be transitioning duties to support staff to aid VA mail managers and staff supporting mail functions within their facilities.
The Contractor support shall support to EMM programs and mail operations. The Contractor shall support in assisting with the operation and management of ITRM EMM Business Office including: analytics support, data management, technology business management, administration support for business office and development of programs, communication and stakeholder engagement to include SharePoint site development and maintenance, and performance management support services. The Contractor shall support the ITRM EMM Business Office which includes but is not limited to: maintenance and development of system design, system configuration to support business, processes, data management, data import of records collected from VA enterprise, data analysis and development of architecture to support imports, development of reporting, administration support for business office and development of programs, and communication and stakeholder engagement to include SharePoint site development and maintenance.