DigitalVA: Advanced App Monitoring Keeps VA on Course

“The Department of Veterans Affairs (VA’s) Digital Transformation has helped VA modernize its systems and infrastructure with new capabilities that are reaping real VA and Veterans benefits — benefits like faster claims reviews through more consistent IT systems uptime, and higher quality telehealth video calls through continuous optimization of telehealth services bandwidth. These benefits are a part of a comprehensive solution the Office of Information and Technology (OIT) has deployed to help identify and mitigate IT trends before they impact care and services — app monitoring. With the novel coronavirus (COVID-19) pandemic shifting much of traditional VA care and services to online options, advanced app monitoring is more important than ever to ensure Veterans and staff can confidently access VA information and technology. App monitoring works by diagnosing problems before they impact mission-critical systems, preventing service interruptions while also giving VA insights on how to enhance existing technology.”

“To build out this capability, OIT leveraged strong relationships with industry partners who specialize in aggregating and integrating data. OIT created summation dashboards for critical VA initiatives such as MISSION Act, Colmery, Blue Water Navy. In Spring 2020, VA started building dashboards that integrate multiple data sources to support Electronic Health Record Modernization (EHRM) and other major transformation efforts. When the COVID-19 pandemic began, IT teams pivoted to assemble a telehealth monitoring dashboard. By consolidating data and standardizing data tools, IT teams could effectively monitor dashboards, reduce data complexities, and quickly respond to emerging needs…” Read the full article here.

Source: DigitalVA: Advanced App Monitoring Keeps VA on Course – October 23, 2020. DigitalVA.

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