DigitalVA: OIT Keeps Veterans’ Benefit Applications Moving Quickly

“As part of the Department of Veterans Affairs (VA’s) Digital Transformation, we digitized and transformed paper benefit claims into the Veterans Benefits Management System (VBMS). Gone are the days of cubicles engulfed in paper claims. Now the Veterans Benefits Administration (VBA) processes nearly 100 percent of disability compensation claims electronically through VBMS. The system allows claims processors and power of attorney designees to instantly review close to 3 billion images related to Veterans claims. We structured VBMS as an online database composed of veterans’ electronic claims files and their supporting documents. When designing VBMS, we went beyond a simple digital repository for our business partners by automating rating decision recommendations, the award and notification processes, and communications between our VBA partners and Veterans throughout a claim’s life cycle. With over 387 million documents in the system, VBMS is a crucial platform for our business partners to deliver benefits accurately and quickly to Veterans.”

“From its launch, we have highly monitored VBMS to ensure that risks or issues are quickly resolved to keep this essential service running smoothly. Our sustainment keeps Veterans’ claims progressing as our partners at VBA adjudicate using all of VBMS’ capabilities.”

“’We are actively pulling sources together to get a holistic view of VBMS and are applying machine learning to key performance indicators to identify outages with business impact. Ultimately, we are building up the capability to predict incidents,’ said Brad Sayre, Operations Triage Group (OTG).”Minimizing Disruptions

“Recently, there were two separate small outages of VBMS that affected VBA claims processors…” Read the full article here.

Source: DigitalVA: OIT Keeps Veterans’ Benefit Applications Moving Quickly – December 21, 2020. DigitalVA.

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