VA RFI: eDiscovery Software as a Solution and Maintenance

Notice ID: 36C10B21Q0063

The VA requires an enterprise Software as a Service (SaaS) consisting of a vendor developed and managed system that fully supports VA eDiscovery needs to increase capacity and comply with Federal eDiscovery Law and VA requirements. The eDiscovery System will provide the following functions and capabilities to the VA OGC eDiscovery needs: SaaS platform capability with application solution. Implementation including software installation, testing, and deployment support. Training support shall be available through the duration of the contract period of performance. 24/7 on-call support. Product service and support including technical support and Service Level Agreements (SLAs). Installation of software upgrades, patches, and releases. APPLICABILITY This Task Order (TO) effort PWS is within the scope of the following T4NG Basic PWS paragraphs: 4.1 Program Management, Strategy, Enterprise Architecture and Planning Support, 4.2.3 IT Service Management Implementation, 4.2.5 Cloud Computing, 4.2.9 System/Software Integration, 4.2.13 Current System and Data Migration, 4.4 Test & Evaluation, 4.8 Operations and Maintenance, 4.9 Cyber Security, and 4.10 Training

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