This podcast with two members of the Digital Services Coalition: Rohan Bhobe, CEO of Nava, and Natalie Kurz, Director of UX at Flexion, shares experiences and recommendations for running a successful Federal digital services procurement that works for Government, users, and vendors alike.
About Natalie Kurz
Natalie Kurz has spent the last 20 years helping to elevate digital experiences from the ordinary to the extraordinary. Her unique skill set bridges the gap between strategy and execution, manager and designer, analytical and creative thinker. She’s led a wide breadth of projects for a slew of industries, most notably working on applications, mobile experiences, and product development for the healthcare, tourism, government, financial, and nonprofit sectors (including work for Audi, Canon, State Farm, Miller-Coors, Purina, Express-Scripts, and Hunter Douglas). Most recently, she’s been dedicated to civic tech, spending 3.5 years as an innovation fellow at the CFPB and leading projects for the Centers for Medicare and Medicaid, GSA, and the U.S. Tax Court as the Director of UX at Flexion Inc.
Flexion is an agile software development and staffing company with nearly 25 years of experience delivering excellence to its clients. They leverage lean, agile principles to build iterative, high-quality software solutions that are innovative, user-friendly, and flexible. Their culture is built on autonomy, trust, collaboration, and transparency—believing that successful delivery starts with hiring the right team and cultivating a strong people-first culture. By using an agile, human-centered design mindset, they transform digital technology to create powerful experiences for all.
About Rohan Bhobe
Rohan Bhobe is the CEO and co-founder of Nava Public Benefit Corporation, a digital services firm that is working to make government services simple, effective, and accessible to all. Nava emerged from the effort to rebuild HealthCare.gov after it’s troubled launch, and exists to address some of the most complex digital service challenges in the public sector. Rohan has built teams that have launched major new legislation with modern user experiences, eliminated deep backlogs on programs constrained by legacy systems, and transformed agency operations to be significantly more adaptable and resilient in the face of change and unexpected shocks. He is an engineer by training and is passionate about improving public sector digital services, particularly for vulnerable populations.
Nava is a public benefit corporation working to make government services simple, effective, and accessible to all. Nava emerged from the effort to rebuild HealthCare.gov after it’s troubled launch, and exists to address some of the most complex challenges in the public sector. Their expert staff partner with government teams to think creatively and holistically about what we build: service experiences that are simple and accessible to users, programs that are effective at producing the intended outcomes for populations they serve, and agencies that are adaptable to a world of continuous change.
About the Digital Services Coalition
Nava and Flexion are founding members of the Digital Services Coalition, a collection of 16 technology and design firms that aim to bring the innovation and agility that’s become the backbone of commercial digital services to the Government.