“ThoughtWorks, a global software consultancy, in partnership with the Department of Veterans Affairs (VA), and Office of Information and Technology (OIT), developed and launched VANotify, a tool that enables business lines at the VA to effortlessly send digital notifications to Veterans. ThoughtWorks worked in partnership with the VA to leverage modern digital technology and develop a centralized platform, VANotify, through which business lines and development teams can send notifications. Previously, to update Veterans on their benefits and other services, communications were sent primarily via mail and the VEText application.”
“The VA will use the application programming interface (API) that ThoughtWorks built to send emails and texts to support a broad range of functions, including confirming the receipt of benefits applications, notifying Veterans of changes to their VA account, and helping Veterans track their VA Pharmacy deliveries. Most recently, the VA used the feature as part of the overall communications plan for COVID-19 vaccinations. Over 200,000 Veterans received communications around vaccination planning through VANotify.”
“The VANotify codebase was originally branched from the UK and Canadian Digital Services’ teams Notify, demonstrating ThoughtWorks’ and VA’s commitment to collaboration and the use of open source software to rapidly improve government services…” Read the full press release here.
Source: ThoughtWorks Partners with VA to Launch VANotify, Adding Digital Notifications Capability to Better Engage Veterans – February 9, 2021. ThoughtWorks.