Daniil Peshkov ©123RF.com

“The ideal Success Manager/Director will possess both a Cloud specialization and industry skills that enables them to speak the customer language.”

“Responsibilities: 

  • Leverage our Customer Success Methodology and partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate the achievement of their business and technology objectives 
  • Develop an understanding and knowledge of customer’s Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds 
  • Guide a customer on org strategy, governance, and change management best practices based on customer needs 
  • Can demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap 
  • Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan…” 

“Preferred Qualifications & Skills: 

  • Experienced professional with 8+ years relevant industry (Public Sector) expertise 
  • In-depth knowledge in one or more line of businesses (LoB) – a specific cloud or industry 
  • Qualification for this job is contingent upon acceptable results from a background investigation as well as your obtaining and maintaining the specific level U.S. government security clearance required for this role 
  • Sole U.S. citizenship (U.S. born or naturalized; no dual citizenship) required. 
  • Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers…” 

“Federal Healthcare experience – Prior consulting experience at Food and Drug Administration (FDA), Centers for Disease Control (CDC), Centers for Medicare and Medicaid Services (CMS), National Institutes of Health (NIH) or Department of Health and Human Services (HHS)…

Read the full job description here. 

G2X TAKE: Salesforce is seeking a lead with prior consulting experience at the Food and Drug Administration (FDA), Centers for Disease Control (CDC), Centers for Medicare and Medicaid Services (CMS), National Institutes of Health (NIH) or Department of Health and Human Services (HHS) to develop an understanding and knowledge of customer’s Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds. 

Salesforce was named to the list of NXT UP firms poised to make big waves in the Federal sector in 2020 and for years to come. 

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