VA taps Chief, IT Service Quality Management

Joshua Birch, an experienced professional with over 10 years of diverse experience in the strategic management, maintenance, installation, and deployment of Information Technology, Cyber Security, and telecommunications systems and recent experience with Veterans Affairs as ServiceNow Product Owner and IT Service Level Management (SLM) Process Lead, has taken on a new challenge as Chief for IT Service Quality Management with Veterans Affairs.

Prior roles include:

  • Lead Information Technology Specialist – U.S. Department of Veterans Affairs
  • Senior Cyber Security Officer – United States Department of the Army
  • Section Chief, Information Management Branch – United States Department of the Army


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