GovernmentCIO: CMS Cloud Dashboards Get Revamp with Human-Centered Design

CMS IT officials presented revamped tools they produced to help manage internal cloud solutions and adoption during Tuesday’s CMS Tech Topics event. The session looked at the agency’s new “Estimation at Completion,” or EAC 2.0 Project, which is helping the agency improve upon accuracy, timelines and clarity of cost estimates and associated budgets and contracting processes with cloud capabilities. The session also discussed the CMS cloud portal, a one-stop-shop for informational needs from initial interest in cloud adoption to operational support.

‘We are focused on cloud cost optimization, bringing awareness to our community, as over the last couple years [the] cloud program has exponentially grown, as well as we have been onboarding a lot of our customers to the cloud,’ said Ketan Patel of the CMS Cloud Team.

Patel’s team presented the EAC 2.0, an internal dashboard for CMS business and system owners to help realize four different areas of cloud cost in their cloud implementation and management practices, including measurement and accountability, cost optimization, planning and forecasting of customer needs and cloud financial operations…”

“CMS applied human-centered design to its approach in developing EAC 2.0 and is still looking to enhance features of the dashboard based on end-user research. Down the pipeline, the project will also look to apply more cost estimation and forecasting tools, conduct stronger cost optimization outreach on best practices and spread education and an awareness series of office hours for vendor partners…”

“Throughout the modernization of these dashboards and portals, as well as any cloud implementation at CMS, Patel said that human-centered design has been at the core of this work.

“HCD has been heavily involved in anything and everything we do on the cloud over the last year and a half,” Patel said. ‘We actually have HCD researchers who actually interview our customers at a different level. … Anything we build is also based on research. Also anything we offer is also based on research. That has been a pretty integral part of it, and … we actually take customer feedback a lot.’…” Read the full article here.

Source: CMS Cloud Dashboards Get Revamp with Human-Centered Design – By Melissa Harris, March 24, 2021. GovernmentCIO.

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