VA awards Telecare Record Manager (TRM) Software Licenses and Support contract to DSS

Notice ID: 36C10A21F0138

Award ID: NNG15SC76B

Task/Delivery Order Number: 36C10A21F0138

“Description of Action: The proposed action is for a firm-fixed price requirement for Document Storage Systems, Inc. (DSS) Telecare Record Manager (TRM) Plus and Triage Expert Dual Purpose (TEDP) Tier Three software licenses and maintenance support. Currently, the brand name DSS TRM Plus software is a complete telephone liaison care management software solution that provides access to telephone treatment protocols to update and organize information from different categories of patient calls.”

“Description of Supplies or Services: VA, Veterans Health Administration (VHA), Veterans Integrated Service Network (VISN) 10 has a requirement for the renewal of brand name Document Storage Systems, Inc. (DSS) Telecare Record Manager (TRM) Plus software licenses and Triage Expert Dual Purpose (TEDP) Tier Three software licenses and maintenance support. The proposed software renewal will provide VISN 10 with continued use of its existing 14 TRM Plus and 14 TEDP-Tier Three software licenses and support, which are highly specialized software applications used by VISN 10 Telecare staff to provide telephone triage and informational services to Veterans, thereby allowing VA to comply with VHA Directive 2007-033 for 24/7 access to medical advice…”

“This requirement is for renewal of existing licenses only. No additional software licenses over the existing number will be procured as a result of this action. The period of performance for this effort will be April 1, 2021 – March 31, 2022 with one (1) 12-month option period…”

“VA has many years invested in the customization of the TRM Plus and TEDP-Tier Three software licenses to meet the current and ongoing architecture needs of VA. To work with another manufacturer’s product to achieve the current level of functionality of this software would require extensive rework and high-level programing along with system design expertise to customize and retrofit another software product to meet the needs currently met by the existing software products which have been used for many years. In addition, TRM Plus and TEPD-Tier Three are proprietary software products owned by DSS. Inc: therefore, support for these products can only be provided by DSS, or one of their authorized resellers…”

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