VA RFQ: Electronic Quality Management Software System

Updated April 28, 2021

Notice ID: 36C26221Q0671

“Scope: The desired service is required for an electronic Quality Management web-based software platform for quality management of VISN 22 Pathology & Laboratory Medicine Service (PLMS). Modules requested are: document control, competency assessment, non-conforming event management, training program, and inspection preparedness tools capable of downloading accreditation checklists (i.e., CAP, The Joint Commission)/ standards and lab responses to standards. Services to be provided include complete software set up and configuration, conversion from previous formats, onsite or web-based training, software upgrades, and ongoing client support.”

QMS Software Requirements

  • Access
    • The software must provide unlimited (24/7/365) access for approximately 700 -1000 unique user profiles. Software allows for multiple users to be assigned to different permissions/roles as needed by facility. User can be assigned multiple permission and roles within software.
  • Operational Features
    • Must include software upgrades for new versions of the software including updates to the current version.
    • Software must be compatible with the VA available browser that VHA subscribes to (currently Internet Explorer 11, Chrome, Or Microsoft Edge 44.17763.831.0 (Legacy)
    • Additional supporting software or plug-ins that are required to be installed (including new versions) on VA owned hardware in order to operate the system properly must be on the VA Technology/Standard List…
  • Upgrade/Updates
    • The Contractor shall provide updates to both the equipment hardware and software in order to maintain the integrity of the system and the state-of –the art technology, at no additional charge to the Government. These shall be provided as they become commercially available and at the same time as they are being provided to commercial customers.
    • This requirement only applies to “system updates” that enhance the model of equipment being offered, i.e. new version of software…
  • Document Control
    • Software must have the ability to handle over 50,000 documents.
    • Software must allow customizable templates which may include headers, footer, numbering.
    • Software must allow various types of documents (File formats) to be used within the system, such as, but not limited to Word, PDF, Excel, VISIO, and PowerPoint.
    • Software must allow multiple approvers on a single document.
    • Software must allow documents to be linked to other documents within the system.
    • Document editing and audit of changes must be contained within…
  • Accreditation/Inspection Preparedness
    • Compatible with multiple accreditation agencies (i.e. CAP, TJC, AABB, etc.)
    • Software Company uploads checklists as new checklists are released. The most current version of accreditation agency checklists/standards are maintained and accessible through same software…
  • Training
    • Support creation of and maintain training profiles for job titles/duties.
    • Maintain records of training by testing system or topics…
  • Competency
    • The solution must have the ability to customize employee competency profiles based on job duties.
    • The solution must provide authentication using…
  • Event Reporting/ Non-Conforming Event Management
    • Ability to capture lab error variance/problems at a user level.
    • Workflow for problems to include investigation, cause analysis, risk assessment (includes reporting outside lab), corrective actions, review…
  • Validation
    • Ability to create validation plans as a document type within the solution, with different approval workflows.
    • Ability to save Links to related validation data maintained outside the solution and obtain solution approvals on validation summaries…

Read more here.


Posted April 15, 2021

Notice ID: 36C26221Q0617

The desired service is required for an electronic Quality Management web-based software platform for quality management of VISN 22 Pathology & Laboratory Medicine Service (PLMS).

Modules requested are: document control, competency assessment, non-conforming event management, training program, and inspection preparedness tools capable of downloading accreditation checklists (i.e., CAP, The Joint Commission)/ standards and lab responses to standards. Services to be provided include complete software set up and configuration, conversion from previous formats, onsite or web-based training, software upgrades, and ongoing client support.

QMS Software Requirements. Access The software must provide unlimited (24/7/365) access for approximately 700 -1000 unique user profiles. Software allows for multiple users to be assigned to different permissions/roles as needed by facility. User can be assigned multiple permission and roles within software.

Operational Features Must include software upgrades for new versions of the software including updates to the current version.

Software must be compatible with the VA available browser that VHA subscribes to (currently Internet Explorer 11, Chrome, Or Microsoft Edge 44.17763.831.0 (Legacy) Additional supporting software or plug-ins that are required to be installed (including new versions) on VA owned hardware in order to operate the system properly must be on the VA Technology/Standard List. 99% annual operational uptime of system.

Backup solution including an off-site, live fail-over server which can be activated within a short time in case of catastrophic failure. Complete data retrieval capability in the event the company ceases operations or at the completion of the contracted time.

Technical Features Solution must be a commercial off the shelf product that is available for full installation within 30 days of the award.

Read more here.

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