VA Sources Sought: FY21: VISN 8 Veterans Guest Internet Access (VGIA)

Notice ID: 36C24821Q0756

Contractor shall:

  • Support all circuits at each of the VISN 8 facilities and remote sites.
  • Support handoffs of fiber on both ends of each circuit.
  • Support and advise for appropriate bandwidth need for all circuits
  • Support and provide all Operations and Maintenance, including but not limited to:
    • Event Management
    • Monitoring Platform
    • Management of Standard OEM Dashboards (e.g. MIST)
    • Alert verification, classification, and escalation
    • S. Cert Alerts and Patch Release Notification Management
    • Incident Management
    • Remote Tier 1 Troubleshooting
    • Remote Tier 1 Troubleshooting
    • Remote Tier 1 Troubleshooting
    • OEM Maintenance Contract and Warranty Execution
    • Onsite Incident Management (Next Business Day)
    • Problem Management
    • Root Cause Analysis and Resolution Proposal
    • Log known errors and workarounds
    • Change Management
    • Standard proactive updates and patching
    • Emergency patching for known vulnerabilities
    • Customer Requests for Change (RFC)

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