Lora Allen, a customer experience professional with +15 years of leadership, innovation, and transformation in government, has taken on a new challenge as Senior CX Strategist at Medallia. In this new role, Lora is responsible for helping government agencies to develop and activate best-in-class customer experience programs and strategies, and improving the citizen experience across all channels through which they engage. […]

The post Medallia recruits GSA CX Research and Strategy Lead as Senior CX Strategist appeared first on G2Xchange FedCiv.

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