Notice ID: 36C10B21Q0286Q0286
“The Department of Veterans Affairs (VA) requires an HL7 interface engine to perform various HL7 message routing functionality, including data exchange, throughput, auditing, and other interoperability concerns that are discovered as Data Access Services (DAS) advances its support of Cerner-Office of Electronic Health Record Modernization (OEHRM) requirements for bi-directional traffic from Cerner-OEHRM to VA cloud-based (both Amazon Web Services (AWS) and Microsoft Azure (Azure)) applications and from VA applications to Cerner-OEHRM. The applications of this engine and included HL7 message routing functionality will be diverse, supporting a broad range of Veteran-facing services including but not limited to eligibility, pharmacy, healthcare, and reimbursement claims.”
“To be compliant with the existing DAS infrastructure, the engine must be compatible with Linux OS, and able to operate in both the AWS and Azure cloud environments. A critical feature for security compliance is a Secure Sockets Layer (SSL) manager that is capable of managing a large number of partners and their certificates. Additional management tools should include a channel manager and test generator. DAS will be managing a large number of channels (up to 139) and needs an interface that supports implementation, changes, and decommissioning of these connections as needed to support the OEHRM interoperability through the various stages of evolution as it replaces the existing VistA Electronic Health Record, site by site throughout the VA in different capability sets. Test generators are required to thoroughly simulate expected production transactions in the lower environment, so that stability and robustness can be assured before work is promoted production environments.”
“Standard Technical support includes:
- Telephone and online technical support during standard business hours (Monday-Friday 9:00am – 5:00pm ET). Vendor will provide an updated list of names, titles and telephone numbers of individuals within its technical support organization for problem response escalation by Customer.
- Telephone and/or e-mail assistance to support the implementation of the software for initial installation as well as installation of significant maintenance releases of software versions, updates, or upgrades.
- Prompt feedback and guidelines necessary for tracking reported Software maintenance technical support issues…”