RPA Improving Federal Workforce Efficiency at VA and other agencies

“The implementation of RPA capacities across government agencies are helping the federal workforce better manage repetitive tasks and improving the delivery of public services.”

“Speaking at the GovernmentCIO Media & Research Future of RPA virtual summit, representatives from the IRS, Veterans Affairs, and Defense Department discussed how process automation has helped their organizations process large quantities of data input in ways that have bolstered government modernization.”

“Many of the federal government’s most forward-looking agencies have taken the initiative to establish broader RPA programs, including their own internal development centers focused on knowledge-sharing and exploring specific use cases that can be more broadly applied across the organization.”

“’We’ve set up a center of excellence starting three years ago from a pilot looking into RPA. Now this center of excellence offers two primary things – one of them is a shared service platform hosted on [Amazon Web Services] government cloud, allowing other DoD organizations to connect and more easily use RPA. So we have UiPath orchestrator, we have automation in the control room, and potentially other tools as use cases come up,’ said Erica Thomas, RPA program manager at the Department of Defense…” Read the full article here.

Source: RPA Improving Federal Workforce Efficiency – By Adam Patterson, June 10, 2021. GovernmentCIO.

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