HHS ACF RFI: Electronic Case Management Record System (ECMRS)

Notice ID: SS-GCS-ECMRS-001

“OHSEPR seeks contractor support with knowledge, experience, and abilities to provide the overall implementation, maintenance, operation, data reporting, and intake and eligibility determination and workflow of an ECMRS.”

“The Electronic Case Management Record System is a web-based solution specifically designed to meet the requirements given by the ACF/OHSEPR for the operations of the Federal Disaster Case Management System.  The solution has already been, and will continue to be, architected with the following key objectives in mind:

  • Centralization of Information – the software system should be able to create a centralized databank of disaster survivors and their immediate needs. The system should be accessed by intake workers, case managers and operations managers to enter, review, and gather reporting information.
  • Process-Oriented Workflows – the software system should be created to capitalize on workflow processes, allowing for staff members to follow the same standardized approach to data entry. These workflows should be engineered to allow for the collection of a complete data set with an eye on minimizing the time to process each survivor.
  • Security and Encryption – A robust security model featuring heavy encryption and anonymous client data-entry that ensures security, privacy, and confidentiality of client information. The contractor will lead and assist the government (ACF/OHSEPR) in updating and changing IT technical, security, and other related requirements and issues related to the ECMRS software.
  • Intake and Eligibility Determination and Workflow– The contractor will assist the government in creating an intake workflow process. The software system should automatically use the collected data to calculate and report client eligibility…
  • Linkage to Services – the software system should provide front-line staff information regarding community resources and service provided based on the specific services the client is in need of. This databank should control the association of services with providers, relieving front-line staff of memorizing this information.
  • Real-Time Data Monitoring – The software system should provide users with up-to-date dashboards, presenting key information regarding demographics, service loads, etc. Through this built-in Dashboard Designer tool, administrators can configure the dashboards to meet additional disaster-specific data monitoring needs.
  • Ad Hoc Reporting – the software system should include a built-in ad-hoc querying tool, Data Explorer, which should be designed to give administrators access to analyze trends, generate statistics, and monitor outcomes – both numerically and graphically. This tool should be able to allow administrators to proactively see and correct problems, as well as visual report on their impact to the community.
  • New User Setup – Contractor should assist the government in new user set ups with access to inputs, records, intake forms, workflow data, reporting, and other features. This setup feature may be setup to automatically create new users in their proper Workgroup/Organization assignment(s).  This is based upon the user’s accessible needs.

“The ECMRS solution was built to treat each disaster as a separate “instance” so that eligibility rules, documentation requirements, affected area and other components can be modified to match the circumstances of that disaster without any impact on the set-up of other disasters.  By following an Administrator Guide with steps outlined, a new instance of the solution should be ready for rapid deployment on the ground. The scope and processes outlined in this section will continue to be upheld over the course of the life cycle of the existing solution even as the solution is continuously improved.”

“TASKS:

  • TASK 1 – ECMRS PROJECT MANAGEMENT DEVELOPMENT AND SUPPORT
  • TASK 2 – PROJECT KICK-OFF, ANALYSIS & DESIGN DELIVERABLES
  • TASK 3 – FUNCTION, CONFIGURATION, AND INTEGRATION
  • TASK 4 – TRAINING DELIVERABLES AND CONTINUOUS SERVICES
  • TASK 5 – CONTINUOUS SYSTEM IMPROVEMENT…”

Read more here.

Advertisements

LEAVE A REPLY

Please enter your comment!
Please enter your name here