VA Leverages Data to Modernize Health Care Enrollment, Digital Services

“The COVID-19 pandemic prompted federal agencies and partnering organizations across the health and technology sectors to accelerate development and delivery of digital platforms and services to ensure all Americans receive timely access to health care services.”

“At GovernmentCIO Media & Research’s Digital Services: Health IT virtual event, public health officials and academics discussed how the  pandemic presented an opportunity to reach a segment of the population which, prior to the COVID-19 pandemic, didn’t participate in public health programs even though they were eligible to do so.”

“’We’re really extending access to the data, the workflows and the caregiver through new applications, and we’re looking to do that as quickly as possible,’ said Tom Guido, senior director of  Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) Solutions at the Department of Veterans Affairs (VA), during the event.”

“Guido said COVID-19 ‘validated [the VA’s] approach’ to service delivery. Before the pandemic began, the VA developed an approach that supports the rapid onboarding and implementation and modification of as a service applications.”

“’I’m grateful that we had this program in place prior to the pandemic so we could address emergent and fluid requirements, without sacrificing quality or security, quickly,’ he said. ‘Today, we’ve implemented 34 new applications to support COVID-19, another 27 of those that were already in our portfolio were directly supporting COVID-19…'”

With the rising demand for innovative healthcare enrollment tools and digital services, agencies aim to boost efficiencies with data to make actionable, informed decisions. Both internal and external partnerships are key to collecting the right data at the right time…” Read the full article here.

Source: Agencies Leverage Data to Ramp Up Health Care Enrollment, Digital Services – By Sarah Sybert, September 17, 2021. GovernmentCIO.



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