35 Ways the Feds Aim to Improve Citizen Service at VA, HHS and others

“The White House’s new executive order that aims to improve the ease and effectiveness of how citizens interact with the government touches most of the larger Federal civilian government agencies, and takes specific aim at agencies that provide 35 types of service that the order defines as ‘high impact’ for citizens based on volume and types of services delivered…”

“Other large agencies account for only one or two of the 35 service areas, but the scope and importance of the services they provide are mostly already evident:

  • Veterans Affairs – health and financial benefits; …
  • Health and Human Services – Centers for Medicare and Medicaid; …”

“Service Improvements

A White House explanation of the EO group service improvement aims around several key citizen-centric activities: …

  • Veterans Affairs healthcare and benefits; …
  • Safety net programs including a ‘no-wrong-door’ approach to interacting with Federal programs; …
  • Maternal health and early childhood nutrition programs; …
  • Health management includes increasing citizens’ ability to use telehealth services; and
  • Personal information management improvements, including updating new addresses and name changes…” Read the full article here.

Source: 35 Ways the Feds Aim to Improve Citizen Service – By John Curran, December 13, 2021. MeriTalk.

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