MeriTalk: NCI Official: For Digital Transformation a Culture-Focused Strategy is Crucial

“When the National Cancer Institute (NCI) embarked on a digital modernization overhaul to provide highly capable services to staff, NCI’s Chief Information Officer (CIO) and Chief Technology Officer (CTO) soon realized he needed so much more to be successful…”

“The NCI, according to [NIC CIO and CTO Jeff] Shilling, has an impressive array of networking and computing capabilities, as well as world-class scientific capabilities. However, the organization uses email for most business process management and fills out more PDF, Excel, and Word documents than digital forms.”

“Therefore, Shilling and his team want to modernize the organization’s systems ‘to provide highly capable services to the staff to minimize administrative burden, to be measurable, and to result in workflows that provide authorization and process improvement data.'”

“’But we quickly found that no one appreciated being told that their systems and methods were old and ineffective,’ Shilling said.”

“To successfully modernize their systems and get the team on board, Shilling and his team had to create an environment for success; one primarily focused on its culture. So, the team embarked on a people;  process; technology model, he added.”

“The people; process; technology (PPT) model is all about how the three elements interact…” Read the full article here.

Source: NCI Official: For Digital Transformation a Culture-Focused Strategy is Crucial – By Lisbeth Perez, November 30, 2021. MeriTalk.

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