VA awards VISN 17 GetWell Network IPC Maintenance and License

Notice ID: 36C10B22Q0056

Award Number: NNG15SD26B 36C10B22F0037

“Description of Action: This proposed action is for a firm-fixed price delivery order issued under the National Aeronautics and Space Administration (NASA) Solutions for Enterprise-Wide Procurement (SEWP) V Government Wide Acquisition Contract(GWAC) for GetWellNetwork’s (GWN) Interactive Patient Care System (IPCS) Pathway Edition and Digital Whiteboard software license renewal, associated clinical support services (i.e. clinical consulting and helpdesk support) and interface support (including software maintenance), and optional tasks for one (1) Digital Access Line and up to 45 additional bed licenses.”

“Description of the Supplies or Services: VA Veterans Health Administration (VHA)Veterans Integrated Service Network (VISN) 17 has a requirement for the renewal of1,365 existing GWN IPCS Pathway edition and Digital Whiteboard software licenses, associated clinical support services (i.e., clinical consulting and helpdesk support) and interface support (including software maintenance) for the seven (7) sites in VISN 17 where GWN products are currently installed. Software and system maintenance support shall include remote help desk support and regional client support management to both end-users (Veteran patients) and VA personnel…”

“Market Research: In July-November of 2021, the Government’s technical expert conducted web-based market research to review similar software packages available from alternative vendors including eVideon, Axial Exchange, Optum, Duet Health, and MediaTek. Market research revealed that no other software can meet VA’s functional requirements to interface bi-directionally with VA’s VistA/CPRS application for patient information or provide the required Hospital Level 7 interfaces while providing public access to internet. All other alternative products depend on the VA’s internal network, which cannot meet VA’s requirement…”

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