Press Release: CVP Names Lisa Brown Chief Customer Officer (CCO)

“Customer Value Partners, LLC (CVP) today announced the selection of Lisa Brown to the role of Chief Customer Officer (CCO). This newly created position reflects CVP’s deep commitment to continued customer satisfaction and service excellence following the firm’s recent acquisition of Atlas Research.”

“As CVP’s CCO, Brown will be identifying ways to optimize, simplify, and enhance the CVP customer experience, focusing on assessing and identifying gaps and generating a comprehensive understanding of customer needs.”

“’I believe a critical key to driving continued growth is executing robust customer-centric initiatives and strategies,’ Brown shared. ’I am excited to partner with our current and future customers in this new role and work together to build better solutions to meet their strategic and mission-driven needs.'”

“A long-time customer champion, Brown brings more than 25 years of customer engagement experience to the CCO role and has worked with Fortune 500 companies on their customer-centric strategies, consistently increasing their Net Promoter scores to demonstrate improved customer experience. She has supported clients’ transition from process-focused to customer-driven, and helped them build their own Chief Customer Offices.”

“After 13+ years with CVP—most recently as Senior Vice President of Delivery Operations—Brown’s new role formalizes one of her greatest passions: delivering an optimal customer experience on all CVP engagements…” Read the full press release here.

Source: CVP Names Lisa Brown Chief Customer Officer (CCO) – March 2, 2022. CVP.

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