“When a veteran passes away, it currently takes more than two months on average for the Department of Veterans Affairs to process their survivors’ claims for dependency and indemnity compensation. But automation is helping to drastically shorten that timeline. Assuming the application is complete on the front end, the department can now approve those claims within about four hours without a claims process or ever having to see it. Kevin Friel is deputy director of VA’s pension and fiduciary service. He joined the Federal Drive with Tom Temin to talk more about how they’ve been using automation he in his section of the department.” Listen to the newscast here.
Source: How automation is showing a lot of promise in approving veterans’ survivors dependency claims – By Jared Serbu, June 14, 2022. Federal News Network.